Kenneth Shinn's Resume
Linkedin Profile: Kenneth ShinnTwitter Profile: @kenbshinn
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A VMware Certified Professional currently working
toward my VCAP-DCD. I have 10+ years of customer service experience and
experience in the IT field working in various roles and with different
technologies with some being: Virtualization Implementation using VMWare
vSphere and Microsoft Hyper-V, Server / Network Management, Implementation
and Management of Messaging and Collaboration tools such as SharePoint
2007/2010/2013Server, Exchange 2007 / 2010/2013, and Office Communication Server
2007 / Lync Server 2010/2013,and Desktop Architecture /Infrastructure
Management on Windows Based Platforms.
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Experience
January 2017 – Present
Senior Systems Engineer, PCN INC.
Maintain IT Production and Lab Systems including
(VMware Virtual environment, Unitrends Backup Environment, NetApp SAN,
Shoretel Phone System, Journyx Timesheet, Quickbooks, BMC Servicedesk Express
Ticketing System, Microsoft Exchange 2016, SharePoint 2010, Lync 2013).
Mentor junior members of the team with career
development and advanced troubleshooting.
Designed and Implemented Company deployment of
AirWatch MDM Solution.
Designed and Implemented the migration from
Exchange 2010 to 2016.
Plan, Design, and Implement Hyper-V Environment
for hosting client business critical application.
Designed and Implemented a DR solution using
Microsoft Hyper-V and Azure Site Recovery.
Plan, Design, and Implemented the Migration of
client email system from Exchange 2003, Novell Groupwise, and Exchange 2010
to Office 365 (Exchange Online).
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April 2011 – January 2017
Systems Engineer, PCN INC.
Maintain IT Production and Lab Systems including
(VMware Virtual environment, Unitrends Backup Environment, NetApp SAN,
Shoretel Phone System, Journyx Timesheet, Quickbooks, BMC Servicedesk Express
Ticketing System, Microsoft Exchange 2016, SharePoint 2010, Lync 2013)
Plan, Design, and Implement all special projects
as assigned by Business Management.
Manage and guide junior members of the team with
advanced troubleshooting.
Designed and Implemented the migration from
Exchange 2010 to 2016
Designed and Implemented VMware vSphere 6.5 for
lab and production network
Designed and implement workstation backup
solution, in order to prevent the loss of data from a hardware malfunction.
Designed and implemented Microsoft Windows
Deployment Services Server with a LTI Image
Provide Level 2/3 Workstation support for all
internal clients
Plan, Design, and Implement Hyper-V
Implementation for hosting client business critical application.
Preform Remote Monitoring and management client
infrastructure for companies and government agencies across Tri-State Area.
Works with Onsite Customer contact to resolve
any issues they may have from our offices using Kaseya Management Platform.
Delivers onsite support for SMB Clients and
takes part in special projects being managed by PCN.
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April 2008 – April 2011
Jr. Systems Engineer, PCN Inc.
Maintain IT Production and Lab Systems including
(VMware Virtualenvironment, NetApp SAN, 3Com Phone System, Journyx
Timesheet,Quickbooks, Best Practical RT Ticketing System, Microsoft Exchange
2007,SharePoint 2007, Office Communication Server 2007)
Implement projects as assigned by IT Management.
Manage and Maintain Exchange Server 2007
implementation for both internaland managed clients.
Designed and Implemented VMware vCenter 4.1 to
5.0 for lab and production network
Designed and implement workstation backup
solution, in order to prevent the loss of data from a hardware malfunction.
Designed and implemented Microsoft Windows
Deployment Services Server with a LTI Image
Mange Company updates using Microsoft WSUS and
vCenter UpdateManager.
Provide Level 2/3 Workstation support for all
internal clients
Preform Remote Monitoring and management client
infrastructure for companies and government agencies across South Jersey.
Works with Onsite Customer contact to resolve
any issues they may have from our offices using Kaseya Management Platform.
Delivers onsite support for SMB Clients and
takes part in special projects being managed by PCN.
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Education
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September 2005
Associates Degree in Computer Networking Systems, ITT Technical Institute
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June 2003
Diploma, Bensalem
High school
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Skills
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· Virtualization
(VMware, Hyper-V)
· Microsoft
Exchange
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· Microsoft
Windows Server
· Microsoft
Azure
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Certifications
VMWare Certified Professional – Data Center Virtualization
(5 – 6.5)
ITIL Foundation Certified (v2 and v3)
Riverbed Certified Solutions Associate – SD
Riverbed Certified Solutions Associate – WAN Optimization
Volunteer Work
Philadelphia VMware User Group
2018 - Present
TBD
Advisory Board Secretary / Adult Leader
Philadelphia Assembly No. 47, International Order of the Rainbow for Girls
2016 – Present
Act in advisory role and assist in the operation of local
assembly, Help setup for events, Assist in the planning of youth appropriate
events for members, provide transportation as needed, and other duties as
assigned.
Right Worshipful Grand Lodge of Pennsylvania
2018 - Present
Provide Guidance and IT Escalation Support for 9 Districts in Region 1 (Southeast Region of Pennsylvania).
District D IT Specialist
Right Worshipful Grand Lodge of Pennsylvania
April 2014 - Present
Provide End User Support during CRM migrationConducted training on new system for Lodge Officers
Provide IT Support for Temple Associations, Lodges, and Officers
Honors-Awards
PCN Bridge Award
PCN EAG AWARD
PCN Bridge Award Q3 2017
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